Hey there! Just so we're all on the same page, here's our store policies:

Return Policy

Our return and refund policy lasts 30 days. If 30 days have passed since your purchase receipt, unfortunately, we can’t offer you a refund or exchange. Please note, to be eligible for a return, your item must be unused, unwashed, and returned in the same condition that you received it. It must also be in the original packaging. 

Returns & Refunds (Stock Items)
The 30-day exchange/return policy only applies to stock items, meaning this does not include custom items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, based on inspection of the item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days. Upon inspection, if the item is determined to be worn and/or washed, you will not receive a refund. Please note: the item will not be returned to you if your refund request is rejected.

Returns & Refunds (Custom Items)
Due to the nature of custom items, a full refund CANNOT be granted under any circumstances. If there are defects or flaws in your custom item(s), we will work together to rectify this situation and ensure that you receive what you paid for. However, if you approved a mock-up design and later decide that the design is not what you wanted, a refund will not be granted in any form. If you order a custom item or a group of custom items and it is unfortunately late for any needed event as a result of late production, we understand the inconvenience and will ensure you receive some sort of compensation (partial refund on your present order or discount towards your future order, along w/ the receipt of your items). Please note, we are not responsible, under any circumstances, for late items due to shipping if delays occur while items are in a shipping handler's possession. Please handle all shipping concerns with the shipping company affiliated with your tracking number. Again, under no circumstances will a full refund be issued at any point for any reason for a custom item. 

Late or missing refunds
If you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Or next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@divinecreationsclothingco.com.

Sale items
Only regular priced items may be refunded. All sales are FINAL for items that were marked on sale, and they cannot be refunded.

Exchanges

We do accept exchanges for the wrong item being ordered. In regards to replacing items, we only replace items if they are received defective or damaged. If you need to make an exchange for the same item, please use our returns portal, which can be found in the main menu bar or tap here.

By purchasing with us, you are accepting the conditions of our store policies.